cherylscuriositycloset web store FAQ section

How much does shipping cost? Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified. All orders are shipped via UPS unless: They are shipping to a PO Box They shipping outside the 48 contiguous states The order weighs less than 1 pound The order is shipping to Canada. Canadian orders ship via Canada Post, except for DVDs and item numbers starting with J or PP. Those items will ship via USPS (but the rates to Canada still apply). UPS GROUND UPS 2-DAY AIR UPS BASIC USPS AIRMAIL CANADA Shipping Charge Per Order $7.95 or 25% of wholesale total (whichever is greater) $19.95 or 60% of wholesale total (whichever is greater) $7.95 or 25% of wholesale total (whichever is greater) $19.95 or 60% of wholesale total (whichever is greater) $19.95 or 45% of wholesale total (whichever is greater) Transit Time (including warehouse processing time) 7-10 business days 2-4 business days 7-10 business days 7-14 business days 10-14 business day Destination Physical address in the 48 states Physical address in the 48 states PO Boxes Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses Canada For example, if the wholesale total of your order is $100, your shipping charge for UPS Ground is $25.00. If you ordered two $10 items, for a total of a $20 order, you shipping cost would be $7.95. Volume Shipping: For UPS Ground orders over $800.00 your shipping costs are just 12% of your total order. If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it. Tip: To calcuate shipping at a glance (for UPS Ground), if your wholesale total is less than $32.00, your shipping will be just $7.95 for that order. If your wholesale total is $32.00 or more, multiply your total by 25%. Our shipping rates are the equivalent of just 10% of the RETAIL total of your order, which is competitive with the shipping rates of other companies. Click here to figure out how much to charge your customers for shipping. Please note: if you order weighs less than one pound and is shipping to a physical address within the Continental U.S., your order will be shipped via USPS Priority Mail instead of UPS Ground. The same shipping rates apply. All DVD orders will ship via USPS.

Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact" link at the top website. One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground. However, if you have a very small order that weighs less than 1 pound, your order may be shipped via USPS Priority Mail. The nice thing about Priority Mail is that your customer will get it much faster than they would through UPS Ground (usually around 3-5 business days rather than 7-10). However, the tracking number will not appear in your Purchase History or be emailed to you. Please simply contact us and we will send you the USPS Confirmation number, which you can use to track the package at www.usps.com

Due to the size and weight of these items, we are ONLY able to ship them within the Continental United States, to physical address locations, and only via UPS Ground. Item Description 35014 Linen Cabinet 35107 Garden Swing 35144 Acorn Fountain 35335 Bamboo Leaf Design Divider Screen 36699 Outdoor Bench 38231 French Provincial Photo Frame Screen 38840 Bonsai Forest Accent Table Fountain 39552 Vintner's Planter Screen 39804 Forest Ferns Divider Screen 39805 Country French Divider Screen 12516 Rustic Baker's Rack Shelf 12690 Wagon Wheel Bench 12654 Rustic Rose Corner Shelf 12842 Fairy Solar Water Fountain 13086 Bonsai Fountain Accent Table 13001 Cape Cod Storage Console 13070 Rustic Romance Garden Bench 13161 Gund Big Shot Plush Sheepdog 13170 Imperial Courtyard Fountain 13300 All-In-One Media Center 13336 Executive Workstation Desk 13324 Home Entertainment Armoire 13200 Stallion Spirit Coffee Table 12842 Fairy Solar Water Fountain 13057 Fun And Play Water Fountain 12259 Dolphin Coffee Table 39446 Connoisseur's Wine Chest 60006 Wagon Wheel Bench And Planter Set 60012 Dolphins Table Set

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Never ship an order to Nigeria and/or Africa. These are always scams, it is extremely well known. You may get an email that "appears" to be from PayPal, saying that you must ship the order before they release the funds, or something mentioning the FBI. Ignore them. If a supposed buyer contacts you from Nigeria, delete the email and ignore them. You will not make money - you will lose money! Please trust us on this, they prey on newbies. We've been doing this for over 10 years and we know what we are talking about!

You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship. We have worked the cost of the extra shipping into the wholesale price on these items. Therefore, you will still be charged the regular shipping charge of 25% of the wholesale price on these items. The reason we add "May Require Additional Freight Charge" to the description is so that you can charge YOUR customer additional freight on these items, since you are not getting your usual markup. This is optional for you if you wish to do so.

Our website is setup to calculate shipping as 25% of your wholesale total. In the past, this calculation has represented our actual shipping costs fairly accurately. However, since we've added smaller, more expensive electronics to the website (such as mp4 players, navigation systems, etc), the shipping costs that our website calculates is substantially higher than our actual shipping costs. Therefore, we have taken this into consideration in the base pricing of the electronics items. We are selling these items BELOW our ACTUAL cost, because we know the website is charging more than actual shipping. Please note: eBay will penalize you for charging what they consider excessive shipping charges. We STRONGLY recommend that you lower your shipping costs on these items and raise the selling price of your item to make up for the difference.

UPS ground please allow 7-10 business days USPS please allow 7-10 business days UPS 2-Day Air please allow up to 2-4 business days USPS AirMail please allow 7-14 business day Canada please allow 10-14 business days Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.

Do you have weights for the items? In most cases, no. Our shipping rates are based on your order total, not the weight of your order. If you need to know the weight of a few items, we can have the warehouse weigh them for you. However, this is time consuming, so please keep these requests to a minimum. If you have your own website and it ONLY has a weght-based shipping calculation, you may want to consider just entering 1-2 lbs for all the items (unless it appears obviously large, like a table). You may lose a little on the shipping, but you have more than enough of a markup to cover this and still and make a profit. Also, request that webhosting company offer alternative shipping calculators, like a shipping table. Is there a Product Guarantee? Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you or your customer receives a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description. What are the products made of? Alabastrite Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish. Bone China White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain. Capiz Shell Capiz is a large, thin traslucent shell found in Philippine coastal waters. Cubic Zircon The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference. Diamond Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity). Dolomite A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color. Frosted Acrylic Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight. Gemstones Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight. Gold The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece. Gypsum Gypsum is a white mineral which is usually used to make Plaster of Paris. Hong Tze To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color. Jade Porcelain Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit. Patchwork Items Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer. Pearl A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process. Porcelain Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees. Sterling Silver To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver. Stoneware White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens. What are the tunes for the musical items? 22534 MUSICAL RED ROSE - FUR ELISE 22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY 27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH 27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY 28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH 30270 MUSICAL MOTHER BOOK - AVE MARIA 30271 MUSICAL LOVE BOOK - AMAZING GRACE 31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY 32183 MUSICAL PORC. ANGEL - AMAZING GRACE 37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME

Return Policy for broken or defective items If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first. If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange. You may report a lost, broken or missing item by clicking on the "Contact" link at the top of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items. [A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us alot of time and money.] Return Policy for non-defective, non-broken items Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns. Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements. If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded. You can verify you have a correct address for your customer by checking it on the US Postal Service address verification webpage